Can I return my order?

Certainly! We offer a 30-day return policy for all our NutriWellments products. If, for any reason, you are dissatisfied with your purchase, please contact us at [customer support email] within 30 days of receiving your order.

Will I be refunded for my returned order? How long does this take?

Yes, we process refunds for all returned orders. Once we receive and verify the products at our warehouse, we initiate the refund. For credit/debit card or net banking payments, the refund will be processed to the same account within 7–14 business days. For cash on delivery transactions, we initiate a bank transfer, and the refund occurs within the same timeframe.

How will I be refunded for a cancelled order?

For cancelled orders, refunds are processed within 7–14 business days from receiving the cancellation request. If the shipment has already been dispatched, the refund is processed after we receive and verify the returned products.

When can I replace a product?

We provide replacements for damaged, defective, incomplete, or incorrect orders. Email us at [customer support email] with your replacement request and order number. Once validated, we'll arrange a pick-up for the existing order and dispatch the replacement product.

When can I cancel a product?

You can cancel your order by emailing us at [customer support email] before the order is dispatched. After dispatch, orders are not eligible for cancellation. Refunds for cancelled orders are processed to the original mode of payment within 5–7 days.